Shipping and return policies for ingern

Shipping Info

Delivery Method / 発送方法

日本国内は定形外郵便でお届けします。
ダンボールやビニールなどの梱包材はリサイクル品を使うことがありますので、ご了承ください。

out of japan :
We ship world wide by air mail (small packet) .
In this system, your items are shipped out in ordinary mail treatment. Therefore, there's no follow-up survey service. small packet has to be under 2kg. Therefore small packet has a limit to carry items.
it will takes 6-7 days from japan.

Please note that we use recycled packing materials.

Return Policy

返品・交換

商品の不良、こちらの不備により注文内容と異なる商品が届いた場合は、商品受け取りから1週間以内にお電話、またはメールにてご連絡下さい。連絡のない場合のご返送などはお受けできない場合がございます。

限定版の商品は交換ではなく返金にて対処させていただきます。

次の場合、返品・交換はお受けできません。ご注意ください。
商品のお受け取り後、1週間以上経過した場合。
お客様のご都合による返品・交換。
お客様の責任でキズや破損が生じた商品。


Exchanging or Returning Items

Items can only be exchanged or returned if they were damaged on delivery, or if improper items were sent. In both cases, please notify us by e-mail within one week after receiving your order. If any damage on item is not found, we may ask you for a shipping cost.

As to any items listed as "Limited Edition", we won't ask exchange but refund, for the reason that all the copies were mainly sealed and not available to check the condition of the replacing copy.


We cannot accept returns of certain items, including
Any item which is returned more than 7 days after the delivery date
Any item which is damaged on a customer's responsibility
Any vinyl with warp that doesn't cause the skip
Any item with slight damage on jacket