Shipping and return policies for ingern

Shipping Info
Delivery Method / 発送方法


out of japan :
We ship world wide by air mail (small packet) .
In this system, your items are shipped out in ordinary mail treatment. Therefore, there's no follow-up survey service. small packet has to be under 2kg. Therefore small packet has a limit to carry items.
it will takes 6-7 days from japan.

Please note that we use recycled packing materials.
Return Policy




Exchanging or Returning Items

Items can only be exchanged or returned if they were damaged on delivery, or if improper items were sent. In both cases, please notify us by e-mail within one week after receiving your order. If any damage on item is not found, we may ask you for a shipping cost.

As to any items listed as "Limited Edition", we won't ask exchange but refund, for the reason that all the copies were mainly sealed and not available to check the condition of the replacing copy.

We cannot accept returns of certain items, including
Any item which is returned more than 7 days after the delivery date
Any item which is damaged on a customer's responsibility
Any vinyl with warp that doesn't cause the skip
Any item with slight damage on jacket